Orders cannot be cancelled, modified, or refunded once placed. A refund or replacement is considered only if the product arrives damaged in transit or an incorrect product is delivered. Claims require a continuous 360° parcel opening video and must be reported within 24–48 hours of delivery.
We do not offer pickup. Customers must arrange and pay to return the product in its original packaging, with accessories, certificates, invoices, and tags. After inspection we will approve or reject the replacement. If approved, the customer must pay one-way courier charges before the replacement is dispatched. Return shipping, replacement dispatch charges, and original shipping charges are non-refundable. See the Refund & Cancellation Policy.
