Thank you for shopping with Gilded Jewels. We strive to ensure that every order is carefully inspected and securely packed before dispatch. Please read our Refund & Cancellation Policy carefully before placing an order.
By placing an order on our website, you agree to the terms and conditions mentioned below.
Cancellation Policy
- Once an order has been placed, it cannot be cancelled, modified, or refunded under any circumstances.
- We request customers to review their order carefully before completing the purchase.
Refund & Replacement Policy
At Gilded Jewels, we do not accept returns, exchanges, or refunds based on personal preferences such as:
- Change of mind.
- Dislike of the design, colour, size, or finish.
- Expectation mismatch.
- Ordering the wrong product.
A refund or replacement will be considered only if:
- The product is received in a damaged condition due to transit, or
- An incorrect product has been delivered.
Mandatory 360° Parcel Opening Video
To raise any claim for a damaged or incorrect product, customers must provide a continuous 360° parcel opening video.
The video must:
- Clearly show the sealed parcel before opening.
- Show the shipping label.
- Capture the complete unboxing process in one continuous recording without any cuts, pauses, or edits.
- Clearly show the damaged or incorrect product, if applicable.
The claim must be reported to Gilded Jewels within 24–48 hours of delivery.
Claims without a complete, unedited 360° parcel opening video will not be accepted.
Important Information
- Products that have been used, worn, damaged after delivery, or handled without following the above procedure are not eligible for a refund or replacement.
- Minor variations in colour or appearance due to lighting, photography, or screen settings are normal and do not qualify as defects.
- Gilded Jewels reserves the right to inspect and verify all claims before approving a replacement.
- The decision of Gilded Jewels regarding refunds, replacements, or claim eligibility shall be final.
Return Process
- As we do not offer a pickup service, customers are responsible for arranging and paying for the return shipment of the product to our address.
- The product must be returned in its original packaging, along with all accessories, certificates, invoices, and tags (if applicable).
- Once we receive and inspect the returned item, we will notify you whether your replacement request has been approved or rejected.
- If the replacement request is approved, the customer must pay the applicable one-way courier charges before the replacement product is dispatched.
Shipping Costs
- The cost of returning the product to Gilded Jewels must be borne by the customer.
- For approved replacements, the customer is also responsible for paying the one-way courier charges for dispatching the replacement product from Gilded Jewels to the customer.
- Shipping charges are non-refundable under any circumstances.
Undelivered & Returned Shipments
If a shipment is returned to Gilded Jewels due to the customer's unavailability, refusal to accept the parcel, incorrect/incomplete shipping address, or failure to collect the package from the courier, the original shipping charges are non-refundable.
If the customer wishes to have the order shipped again, an additional shipping charge must be paid before the parcel is re-dispatched.
Gilded Jewels reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon being posted on this website.
How to report a claim
Email jewelsgilded@gmail.com within 24–48 hours of delivery, with your order number and the required 360° parcel opening video.